Who We Are?
We position ourselves as a business consultant and partner that add value to our clients
Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters and base of operations is located in Menara Tokio Marine Life, situated in the heart of Kuala Lumpur.
We provide outsourcing and consultancy services specialising in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.
Why Telecontinent?
Two Factor
Delivering Innovative
World Class Methodologies
Tracking and Analysing
Our Solutions
We have the right solutions and capabilities coupled with the right talent to help your business grow
From experience, we understand that managing customers is one of the most important aspect of any business. Each customer, whether it’s corporate or retail, has their own needs and preference and require a different approach to service them.
Managing this requires full attention and dedication which can derail you from focusing on delivering your core business functions.
- Telesales & Telemarketing
- Customer Service
- Technical Support
- Revenue Assurance
- Customer Relationship Management
Customer Charter
- Committed and passionate team of professionals that transform your customer experience by improving your processes effectively.
- Consistent delivery of world class service quality in the contact centre outsourcing landscape.
- Responsible and accountable to deliver innovative solutions that add business value to your organisation.
- Quick and effective transition process to support your business growth.
Core Values:
- Team Work
- Customer Centricity
- Sustainability
- Breakthrough
Vision
Mission
- To build competencies and expertise in the range of services offered and the industry domains served.
- To expand delivery sites and centres of excellence beyond domestic borders.
- To grow Telecontinent into an internationally recognised and trusted brand in the outsourcing landscape.